For non-clothing items and clothing issues outside of sizing, instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
Joyful Tails will not provide returns, refunds, or replacements on clothing orders where the pet was not properly measured. It is the Customer's responsibility to carefully measure their pet before ordering. Exceptions can be made on a case by case basis by contacting us via the Contact Form tab.